1. How do smartphones help these companies be more profitable? To what extent do improvements in performance come from increasing revenue or reducing costs? Provide several examples from concrete cases. Integrating a variety of information systems into business operations is necessary for growth in a dynamic business environment. These information systems can be minimized and fixed in mobile devices such as smartphones. The use of smartphones can play an important role in supporting business processes and operations, developing strategies for competitive advantage and decision making. These smartphones allow employees to be connected to the office, its data and resources, without being in the office. Using smartphones for business processes can make your business more efficient and effective. They make communication between colleagues easier and facilitate better communication between the company and its employees, customers, suppliers and even other companies, and they make it possible in real time. CPS Energy and Lloyd's Construction, while doing well, realized they could have done much better. They needed to find new ways to further reduce costs and maximize profitability. Both decided that the best way to do this was through the introduction of smartphones into their business operations. CPS Energy, the nation's largest municipally-owned energy provider, was basking in its current bond ratings (which were the highest among all energy stocks). suppliers), satisfied workforce, generally satisfied customers and profitability. However, they noticed that there was a huge difference between their business operations and other companies that had a large mobile workforce like theirs… half of paper… Lloyd's Construction could have used smartphones to create a application that provided detailed information about its business operations to previous, current and potential customers. After downloading the app, the customer will be able to create a personal account. The created account would also streamline the CRM process, as it would allow you to predict that customer's needs, and customizing what the customer sees when they log in could be conceivable based on the customer's app usage pattern. This app would contain photos of past and present projects, information about services provided, and provide another mode of communication between the company and customers. This app could also enable negotiations and discussions between the company and customers interested in using the services offered by the company, among other things.