This pharmacist does a great job of consulting. Use good facial expressions while smiling while talking to the patient. Maintains good eye contact at all times, also paying attention to the patient's medical record on the computer. He doesn't keep staring at the patient continuously; therefore, the patient does not feel uncomfortable and scared. By varying facial expressions, the patient understands that the pharmacist understands her problems. Nodding is also a sign that he understands what the patient is talking about. There was a moment when the pharmacist laughed, this had a relaxing effect on the patient. Physical appearance is also part of non-verbal communication. The pharmacist in this video looks professional, which indicates the sincerity of the pharmacist. Conversely, there are some points that the pharmacist should improve. There were some cases where the pharmacist had no expression on her face. This may make the patient realize that they are not interested in counseling. When the patient mentions stopping training due to muscle pain, the pharmacist responds by saying, “Oh, I'm sorry.” But his answers were not accompanied by empathetic expressions on his face. He seemed to confirm the message verbally but disconfirm the message nonverbally. This